Cusotmer Support Login

SolutionPros provides our clients over 20 years of technical excellence with a long history of recognition underlying a reputation for service quality. Through an unwavering commitment to your success, we continually deliver custom service programs that offer superior support and service options. Whatever your needs, SolutionPros has the service solution for you.   

SolutionPros maintains a staff of highly trained service professionals for the benefit of our client base. The expertise of each successive level of technical resource is assured by our stringent requirements for advancement. SolutionPros maintains a high level of investment in training and development for each technical professional.

As a 3COM Gold Partner we staff four certified NBX engineers with over 20 years combined experience. We are the area's experts in the support and servicing of your 3COM telephone equipment and applications. Our Help Desk is available to assist in any issue, from a simple question, to dial plan configuration. We are also trained and certified on various application programs such as eXchange Call Center, Crystal Voice, CallRex and Brightarrow.

As a Gold Partner we stock replacement equipment and offer full service  maintenance programs for your equipment. Our Priority Plus service program ensures system uptime and protects your 3COM hardware investment.

SolutionPros offers our support services at a discounted rate to our clients. This product is known as a Time Block Agreement (TBA). The Time Block Agreement is not a contract, but rather is prepaid support.  This prepaid support may be used for whatever service the client deems necessary.  These services include, but are not limited to: Network support, remotely and on site, preventative maintenance procedures, application support, and needs analysis and consultation.  Outstanding balances may not be applied to equipment purchases or be refunded and they do not expire.

Part of this program is our Preventative Maintenance procedure which ensures your network and equipment are operating safely and efficiently.

Inspect your file server or servers

Ensure current Service packs are installed for your operating system

Insure your tape backup system is functioning properly

Confirm your UPS is functioning properly

Inspect Switches/Hubs

Create or update your Emergency Repair Diskette for NT if applicable

Virus software and virus definition tables

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